It's All About the Delivery

Did you even wonder what happens once your drive finishes? Is there another person that takes over or is it all automated? The answer is one very hardworking team member handles the coordination of every drive's goods delivery.

Introducing YouGiveGoods' Operations Manager, Laurie Strumpf.

Laurie is well-known among our partner nonprofits: getting a call from her means a delivery is coming! She is the Goods Fairy. End a drive, and she leaves a pallet on their door step.

Of course, it's not so straightforward. There are many parties she needs to coordinate with: the Team Captain, the Nonprofit, and even those actually delivering the goods. (We haven't yet figured out Santa's trick for delivering toys throughout the world in one night, but I believe Laurie is actually working on cracking that as well) In the end, though, she ensures every item has reached its destination and ready to help the community.

Let's get to know our hidden gem:

What made you interested in working at YGG?

I was intrigued by YGG's unique model and thought it was a great idea and opportunity. I wanted to be a part of doing good for others in an innovative way.

How long have you been with us?

It was a year the end of August. (Happy Anniversary!)

How long after a drive ends does it usually take for the nonprofit to receive their goods?

We set the expectations of 15 business days to receive the donations to their doorstep however, I always try to exceed that expectation if possible. We also try to coordinate with times they have volunteers on hand or if they need the items for a special occasion or event.

What is the process once a drive ends?

I contact the designated charity to confirm their address, delivery instructions and to schedule delivery. I then work with our vendors to get the donations ordered and shipped. Once I have an expected delivery date I confirm via email the delivery date with the charity and copy the Team Captain letting the charity know who to credit for the drive. As I receive tracking information I forward it to my contact at the charity so they know exactly when the donations will arrive to their doorstep.


Karen   10.30.2014 07:35
Yes No Thank you for all you do, Laurie!
 
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